Robert Adelfson
has been employed in the credit card industry since 1990, serving as
an Operations Manager for the disputes department, a Regulatory Compliance
Officer, Quality Manager, Executive Administrator, Customer Relations
Officer, and Executive Relations Manager for one of the world's largest
Visa/MasterCard issuing banks.
During his career,
Robert has analyzed hundreds of credit card disputes, fair credit claims,
and collections complaints, participated in arbitration hearings and
testified as an expert witness in court hearings regarding credit card
processes.